faq's

Find answers to any queries you have here. If you can't find what you're looking for, please contact us and we'll be glad to help.

1. ORDERING


What payment methods do you accept?

We accept Mastercard, Visa, American Express, Maestro, Diners Club, Discover, UnionPay, Apple pay, Google pay, Shop pay, Paypal & Klarna.

We also accept local payment methods including iDeal (Holland) and Bancontact (Belgium)

Do you offer any voucher codes?

Yes! Please subscribe to our email newsletter for special offers and voucher codes. The sign up box is on our homepage, at the bottom.

Do you include an invoice with my order?

No, just a packing slip without any prices on it. If you need an invoice, please get in touch. If you're ordering from outside the UK, we have to include an invoice on the outside of the package for customs purposes.

Can I track my order?

If your order has been sent via a registered service, we'll include your tracking link on our dispatch email to you.

Can I cancel my order?

If your order hasn't already been dispatched, yes. If the order has already been sent, then please follow our 100 day 'no quibbles' returns policy. 



2. DELIVERY / RETURNS


Do you offer free delivery?

Yes, UK orders over £50 are delivered free of charge.

I'm in a rush for my order, how fast can I get it?

We dispatch all orders within 24 hours of the order being placed. Simply choose the speed of the delivery service you need, at the checkout. See the options here

Do you ship outside the UK?

Of course, everywhere from Stockholm to Sydney. Full info can be found here

How do I return an item?

Good news, we offer a 100 day 'no quibbles' return policy to make life that little bit easier. See our full returns information here



3. OTHER QUESTIONS


Do you offer corporate gifts?

Yes, and we can offer you a discount if you buy in larger quantities. Please ask for Martin on 020 3990 8211 and he'll be happy to help you.

My question isn't answered here!

Please contact us and we'll answer that, no problem.